We have a number of doctors and allied health practitioners, each with their own fees structure. Please see "Appointments & Fees" for the individual practitioner, these are listed under "Our Staff". Fees vary according to specialty, service and consultation duration.

New patients must contact the receptionist  directly to make an initial appointment, by phoning 02 9437 3906.

When making an appointment you will need to provide the following information

1. First, middle & last name (as it appears on your Medicare Card),
2. Date of birth, and email address (this forms part of your electronic  identification),
3. Street address (as registered with Medicare),
4. Phone number, best contact,
5. Medicare Card number, individual reference number (IRN)and card expiry, and
6. Name of the doctor your have been referred to

Yes, you will need a referral from either a specialist or your GP.  Specialist referrals are valid for 3 months from written date, GP referrals 12 months from written date.

Psychotherapy and psychologist appointments require a Mental Health Care Plan to receive a Medicare rebate.

 Existing patient's need a new referral where

• the initial referral has expired 
• there is a change to their treating doctor, specialist or GP

Your referral,  and a current list of over-the-counter medications, vitamins or supplements (including herbal ones) that you are taking. To get the most out of your appointment please bring your most recent and any relevant pathology or other diagnostic results, including relevant operation reports.

If your referral is from a specialist and you would like another doctor copied into your correspondence you will need to provide their postal address and phone details upon registration.  Patient privacy is paramount and no information will be released to any party without the written consent of the patient. 

Our physicians work by appointment only.  They do not offer drop-in appointments. 

Patient's are requested to arrive 5-10 minutes early for their appointment.  Please phone if you are running late to notify the receptionist of your expected time of arrival.  Please leave a voice message if your call is unanswered. Patients are seen in order of the appointment schedule, not time of arrival. if we are aware of delays, adjustments can be made to the appointment calendar to minimise wait times.

On occasion, patient appointments may require longer time than scheduled. As these delays are unpredictable, we ask for your patience. A sincere attempt is made to adhere to the clinic schedule as much as possible. 

To enable other patients access to needed medical treatment each practitioner has and "Appointment Change Notification Policy" which covers, cancellations, rescheduling, non-attendance and missed or forgotten appointments.  

When an appointment is made we commit this time for our practitioners to be available for your care.  As an appointment only practice, consultations cancelled or rescheduled at short notice cannot be rebooked.  While some practitioners have waiting lists, most people cannot reorganise their commitments at short notice. 

If you do need to cancel or postpone your appointment, please provide at least 24 hours notice from your appointment time, excluding weekends.

Cancellations after this time incur a charge of $100.00, payable at the next session.

We ask that prescription refills be completed during regular office visits whenever possible.

Alternatively, existing patients can email their doctor directly where patients have consulted doctor within the past 12 months . A $20.00 prescription fee applies. 

The email (from the address registered with the practice) should state 

Subject : Repeat Prescription

1. Your full name (as it appears on the Medicare Card) ,
2. Date-of-birth,
3. Name of your medication and dose,
4. Postal address, 
5. Best contact number, and
6. Credit card details

Please note our doctors do not work every day. See "Our Staff" to find the usual days of practice of your practitioner. 

Important.  Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Calculate in advance when you may need a refill on medicines that were prescribed by us, as we require at least 72 hours notice, excluding weekends.  

Any changes to your prescription medication or dose must be made in consultation with your doctor.

We ask that prescription refills be completed during regular office visits whenever possible. 

Alternatively, existing patients can email their doctor directly where patients have consulted doctor within the past 6 months (as per TGA, Medicare and associate health industry regulations) and a follow up appointment is scheduled from there last visit (to indicate intention of ongoing care).

The email (from the address registered with the practice) should state 

Subject : Injection Medication Order

1. Your full name (as it appears on the Medicare Card) , 
2. Date-of-birth, 
3. Name of your injection medication product,
4. Syringes Yes / No, 
5. Delivery address and Invoice Postal address, 
6. Best contact number, and
7. Credit card details (or Note "authorisation credit card details on file")

Please remember our doctors do not work every day. See "Our Staff" to find the usual days of practice of your practitioner. 

Important.  Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Calculate in advance when you may need a refill on compounded medicines that are supplied and delivered by our laboratory, as we require at least 72 hours notice, excluding weekends. Compounded pharmacy is a made-to-order prescribed medication. Variances from the standard formulas may require an additional period of 48 hours it fill orders.

Any changes to your prescription medication or dose must be made in consultation with your doctor.

Our practice is a busy niche specialist group that understands the intimacy and privacy of issues for our clients. As such, client interactions can on occasion be delicate and thus timely.

Where your call diverts to the courtesy answer machine during office hours (as shown above), the receptionist is either with a patient or on another call.

We apologise for the inconvenience.

Please leave a clear voice message stating your name and contact number ONLY, and we will endeavour to return your call as soon as possible.

We request clients are mindful, that on occassion, background noise can cover or interrupt a message, or there may be a connection issue at the time of your initial call. No message is intentionally unanswered. If you do not hear from us, please feel free to recall us the following day.